Returns

Our Returns Policy

We hope you wouldn’t want to return anything you’ve bought from us, but if you do, here’s some more information about the process.

Purple and Gold returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014: This states that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to, to cancel their order.

We can only accept returns on unopened and unused soaps and other products. Goods

that arrive with us in an unsaleable condition may be subject to a reduction in the refund

value.

The original postage costs will be refunded when returning an item, but not the returns

postage. If an express delivery service or similar was originally used to send the goods,

then this will not be refunded – the normal shipping rate will apply. Returns will be processed by us within 5 working days of receiving the returned items. The refund will then be processed.

Please note: If you choose the Royal Mail delivery service we are unable to track the status of your order and therefore we will not be responsible for lost, damaged or undelivered items. We recommend that you select a Courier delivery or Royal Mail tracked so that we can track your order and provide the best possible customer service.

Returns must be sent to the following address:

Returns: Purple and Gold

Weatherill House Business Centre,

New South Quarter, 23 Whitestone Way,

Croydon

CR0 4WF

INFORMATION FOR ALL

Important Notice

The information provided on this website is for general information purposes only and is not a substitute for professional medical advice. If you are pregnant, nursing, taking medication or have any health concerns, please consult your healthcare provider before using any of our products.