Terms & Conditions

Purple and Gold Terms and Conditions

General Conditions

These conditions shall apply to all sales transactions between Purple and Gold (Herbz Scentz and Zen) and the purchaser placing an order with Purple and Gold for the manufacture and/or supply of any goods.

We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Purple and Gold reserves the right to amend their Terms and Conditions at any time; if changes are made, we will post a notice of any such changes on the website. We suggest that you revisit the Terms and Conditions from time to time to review any changes.

Cookies:
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Pricing and description of goods

Prices for goods on the website are as quoted; VAT is not charged on any item. Cost for delivery will be shown in the shopping basket and will depend on the size of the order placed. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We endeavour to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error or supplier changes. The customer will be informed of price changes accordingly.

We attempt to be as accurate as possible when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, reliable, current, or error-free.

Whilst every effort is made to accurately describe products on the website, the photographic image is only a general representation of the product. All items are hand made in small batches and, as such, there may be slight variations between individual soaps and soap batches in terms of colour, pattern, scent, and texture, none of which will affect product quality. Purple and Gold reserve the right to make a change to a design.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Care of soap and precautions

Once purchased, soaps should be stored in a cool, dry place out of direct sunlight, until use. After each use, the soap should be placed on a free-draining soap dish clear of standing water, to allow it to dry out. Failure to do this may cause the soap to become very soft.



Natural colours using herbs, clays and spices are used. Although highly unlikely, it is possible that these may cause staining of pale fabrics.

The soap is for external use only. Should any irritation occur, use should be discontinued immediately; we would be grateful for any feedback should this happen.

As with all new products, it is advisable to check on a small area of skin before main use. Some essential oils contain potential allergens that may cause adverse reactions in some individuals. These are clearly stated on the website and the product labelling in accordance with current UK cosmetics regulations. If a customer has a known sensitivity to an ingredient or allergen, it is their responsibility to check the ingredients list of the product prior to purchase.

Nut allergies:
All our soaps contain at least one ‘nut’ oil: they all contain shea nut butter (Butyrospermum parkii).

Accuracy of Billing Accounts and Information

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.



For more detail, please review our Returns Policy.

Packaging

Purple and Gold will try to use recycled boxes, envelopes and packaging and will aim to keep packaging to a minimum, both in terms of cost to customer and amount of packaging used. As far as is possible, plastic packaging is not used. We would encourage our customers to reuse or recycle their packaging for the benefit of the environment.

General information re: delivery

Purple and Gold does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

a) exercise your right of cancellation; and

b) address any intended cancellation or complaints to the correct place of business.

If you have not received the entire order, as detailed in the order confirmation email sent to you when an order is received, please contact us within 3 days of receipt of goods.

If you have a rush order, please let us know and we will exert extra effort to try to get your order out sooner.

Purple and Gold accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. It is the customer’s responsibility to check that delivery address details are entered correctly when placing the order. Failure of delivery due to incorrect address being supplied is not the responsibility of Purple and Gold; a replacement / refund will not be issued if the fault lies with the customer in this respect.

We do not currently ship outside of the UK.

Wholesale retail clients may purchase soap and other products at a standard wholesale rate. This carries a minimum order and is open only to trade clients who will then retail the soaps through their own establishments. A wholesale catalogue is available on request. RRP stated takes into account VAT. Alicia Findlay will be Responsible Person for all products, as per the cosmetics regulation 2013 and UK cosmetics regulations post-Brexit, unless agreed that the client is white label, whereby they will be nominated Responsible Person (see below).

Due to the legal requirements for full traceability, all P & G products (with the exception of those supplied to a client acting as RP) will therefore carry either:

a) an attached full label to include logo, website, full INCI ingredients listings, batch number BBE or use by date and precautions.

b) a sticker that states the company name (with full INCI ingredients, website, batch number, BBE or use by date and precautions to be included with the product at point of sale).

To meet UK compliance regulations, the product shall not be sold without a full means of tracing it (including batch number) back to Purple and Gold.

Bespoke formulations for soap and other bath/body/hair products will carry an additional fee. This will cover cost of labour, specialist research into formulation development, trial products and any necessary administrative upgrades/documentation that the formula may require.

Unless previously agreed, all recipes will remain the exclusive, and private, intellectual property of Purple and Gold. The aforementioned company shall remain as Responsible Person for uploading product details to UK OPSS, unless previously agreed with the client. If selling under own label, clients must include Purple and Gold contact details on their labelling to comply with UK legislative requirements to state RP. These contact details must remain with the product. Should a client wish to act as RP, they will receive a banded formulation for UK OPSS requirements and will also be required to state, in writing, that they will be acting in this position; there will be an additional fee for this. This applies for EU-based white label customers where they will act as RP and notify to the EU CPNP.

All wholesale orders will require a 50% deposit on confirmation of the order, the balance payable prior to despatch. The deposit is non-refundable for soaps that are:

– part of the current range but which then need to be made to order to fulfil the amount required

– soaps that require wrapping or boxes

– bespoke soaps or soaps not part of the standard range of Purple and Gold (e.g. limited edition).

Should cancellation of the order be made by Purple and Gold, the client will receive the full deposit; however, should the client subsequently cancel the order after the point at which soaps have been made/wrapped/packaged, the deposit will not be refundable.

Please note that for Purple and Gold cold processed soaps it will take 6 weeks to be ready and for bespoke soaps we will need to add another 2 or so weeks for research, tests, and documentation. For all other products, we will need at least 4 weeks to fulfil your order. 

All content available on the website is the property of Purple and Gold and is protected by UK and international copyright laws. Nothing may be reproduced in whole or part by electronic means or in print without the prior written permission of the company. We are not responsible for the content of any off-website pages, or any other websites linked to or from the website.

JURISDICTION: These terms and conditions shall be governed by, and construed in accordance with, relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the Agreement.

None of the above terms affect your statutory rights as a consumer.

Contact address:

Purple and Gold

Weatherill House Business Centre,

New South Quarter,

23 Whitestone Way,

Croydon

CR0 4WF

Email: heart@purpleandgold.co.uk