Shipping

Shipment of items will normally be made within 3-5 working days from clearance of payment and are we use 48 hour tracked by Royal Mail. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. If we are temporarily out of stock, we will notify you of this position and you should allow up to 30 days for dispatch of the goods. For delays of more than 21 days, you will have the right to cancel the order and we will refund any money paid by you for the goods. Any dates we specify for the delivery of the goods are approximate only.

Proof of despatch will be obtained by Purple and Gold Company and will be available upon request. If delivery is not possible, with a P739 being left, it is then the recipient’s responsibility to contact the Royal Mail and arrange for collection or redelivery. In the case of a signed delivery, it is the purchaser’s responsibility to ensure that a recipient or nominated representative will be present to sign for the delivery. If such an uncollected delivery is subsequently returned to Purple and Gold Company, we will contact the purchaser to request preferable action. If the parcel and contents are returned undamaged (owing to hygiene reasons, we have to be sure that the contents have not been compromised), we may offer the purchaser a full refund with the order being cancelled or we may offer that the contents be sent to the purchaser’s address (the purchaser to pay for additional postage). We do not attempt redelivery where an order with a valid address has been returned to us due to non-collection.

The customer may request that the parcel be left in a nominated safe place instead of being signed for; in this case, we will first email the customer to check the request and if approved, the order will be sent via standard delivery. It will be the responsibility of the customer, however, not Purple and Gold, should the order subsequently go missing or suffer damage once left by the postman/courier; no refund or replacement of goods will be offered in such a situation.

It is the customer’s responsibility to ensure that a correct address (including full postcode) be supplied for the recipient. Should the order fail to be delivered to the intended recipient due to the address provided by the purchaser being incorrect, Purple and Gold will not be held responsible and will not be able to issue a refund. 

Shipping & Delivery - International

Unfortunately, we do not currently ship outside the UK.

INFORMATION FOR ALL

Important Notice

The information provided on this website is for general information purposes only and is not a substitute for professional medical advice. If you are pregnant, nursing, taking medication or have any health concerns, please consult your healthcare provider before using any of our products.